Frequently Asked Questions

CLOZS — Frequently Asked Questions

Shipping

Where do you deliver?
CLOZS delivers to supported addresses in Egypt. Enter your address at checkout to see the options available for your order.

How much does delivery cost, and when will it arrive?
Shipping fees, delivery options and estimated timing are shown at checkout based on your address. Some pre-order items may have a separate timeframe indicated on the product page.

Can I inspect my order?
Where the courier's procedure allows, you may inspect the parcel with the courier present to verify the item, color, size and visible condition. Please report issues promptly; doing so does not limit your statutory rights.

How can I track my order?
Use any tracking link in your shipping update or contact CLOZS with your order number. See Order Tracking.

Payment

Which payment methods are accepted?
The available methods for your order are shown at checkout. Please check them before completing the purchase.

Returns and exchanges

Can I return or exchange an item?
Eligible items can generally be returned or exchanged within 14 days of receiving them, subject to applicable conditions and exceptions. Defective or nonconforming items generally have a 30-day protection period. See Returns, Exchanges & Refunds.

What if I receive a damaged or incorrect item?
Contact CLOZS on +20 10 67624951 with your order number, a description and photos where possible. Our team will explain the next steps.

Who pays the return shipping?
Fees depend on the reason for the return and applicable law. Valid defect-related returns are handled without extra charges to the customer as legally required.

Sizing and product availability

How do I select my size?
Check the sizing and fit information shown on each product page. You can also review our Size Guide or contact us before placing an order.

What does Pre-order mean?
Pre-order products may be dispatched later than immediately available stock. Check the individual product page for any specified timeframe.

Need assistance?

Contact CLOZS: +20 10 67624951 — our only customer-service phone number.